Channels
WhatsApp channel
Connect your WhatsApp Business number, keep it healthy, and set up your profile, catalog, and calling.
Connecting your number
Connecting is a one-time Facebook login from Settings → WhatsApp. The full walkthrough — what you need first, each step, and what Dripo sets up for you — is in Connect your WhatsApp number.
Once connected, the same page shows whether your number is Live — Meta actually delivering message events to Dripo, not just accepting the credentials — with a one-click Check connection if something seems off.
Phone health
Your account menu shows a live read of two numbers Meta tracks for your phone number:
- Quality rating— Meta's assessment of how recipients respond to your messages (blocks, reports, opt-outs factor in). A dropping rating is worth acting on before it affects your sending limit.
- Messaging limit tier — how many customers you can message in a rolling 24 hours, which Meta raises over time as your quality rating holds up.
If Meta can't be reached, these badges simply disappear rather than showing an error — they're a health indicator, not a blocking gate.
Business profile
Under Settings → Business Profile, editable fields are:
| Field | Type | Description |
|---|---|---|
| About | 139 characters | The short line under your name in a chat. |
| Description | 512 characters | Longer description shown on your business profile screen. |
| Address | 256 characters | Physical address, if you have one to show. |
| 128 characters | Support/contact email. | |
| Websites | Up to 2, 256 characters each | Must start with http:// or https://. |
| Category | 19 preset options | e.g. Retail, Restaurant, Medical & health, Professional services — matched to Meta’s business categories. |
| Profile photo | JPEG/PNG, ≤5 MB | Uploaded through a separate endpoint from the text fields. |
Editing the business profile requires an admin or owner role; agents and viewers see it read-only.
Catalog
The Cataloguetab (next to Profile, under Business Profile) connects to Meta Commerce: it shows your catalog's name and product count, lets you toggle whether customers can add items to a cart and whether the catalog is visible in your WhatsApp profile, browse and delete products, and add new ones. If you don't have a catalog yet, it links out to Meta Commerce Manager to create one — catalog creation itself happens on Meta's side.
Calling
Settings → Calling lets you turn on the call icon in your WhatsApp chat, so customers can tap to call your business number directly from the conversation. Turning it on asks Meta to show that icon and enables call events on the number; turning it off is always available, even if your plan no longer includes the feature.
What this does — and doesn't — do yet
Calling is a plan-gated feature — see Billing & plans if the toggle shows as locked.