Connect your WhatsApp number

Overview

Dripo runs on the official WhatsApp Business Platform. You connect your number through Meta Embedded Signup — a guided Facebook login that opens from inside Dripo, so you never have to create a developer app or copy credentials around. It takes a few minutes.

Before you start

• A Facebook account. You sign in with it to give Dripo access. If your business has no Meta Business portfolio yet, you can create one during the flow.
• A phone number for your business that can receive a verification code by SMS or phone call.
• A number that isn't active on WhatsApp.A number registered on the WhatsApp or WhatsApp Business app can't be connected. Delete the WhatsApp account on that number first, or use a different number.
• A display name for your business — the name customers see. It should match your business; Meta reviews it.

Steps to connect

1. 1

   Step 1: Open Settings → WhatsApp

   In Dripo, go to Settings → WhatsApp. Look over the Before you start list and click I'm ready. Choose I'm new to the WhatsApp Cloud API, click Continue, then Continue with Facebook. A Facebook window opens — if your browser blocks it, allow pop-ups for Dripo and click again.

2. 2

   Step 2: Log in to Facebook and choose your business

   Sign in with your Facebook account, then pick your Meta Business portfolio — or create one if this is your first time.

3. 3

   Step 3: Choose your WhatsApp Business Account and number

   Select an existing WhatsApp Business Account or create a new one. Then add your phone number and display name.

   Meta sends a verification code to that number by SMS or phone call. Enter it to confirm the number is yours, then finish the steps in the Facebook window.

4. 4

   Step 4: Dripo finishes the setup

   When the Facebook window closes, Dripo does the rest — you can watch each step tick off on the page:

   • checks it can reach the WhatsApp Business Account you chose;
   • makes sure the number isn't already connected to a different Dripo account;
   • subscribes the account so incoming messages reach your inbox, and registers the number for messaging — setting a two-step verification PIN for you. If your number already has a PIN of its own, Dripo asks you for it once;
   • stores the credentials encrypted.

   The page then shows your number with a Live badge.

Check it works

Live means Meta is delivering your messages to Dripo. Click Check connection any time to re-check with Meta.

If the badge says One more step, click Finish setup. Dripo retries the registration for you; if your number already has a two-step verification PIN, type it in there. Forgot it? Reset it in WhatsApp Manager under your number's Two-step verification, then enter the new one.

The quickest real test: send a WhatsApp message to your number from another phone. It should appear in the Shared inbox within seconds.

What's next

• Create message templates — you need an approved template to message a customer first.
• Bring in your contacts — import a CSV, or let them arrive as people message you.
• Invite your team to work the inbox with you.
• WhatsApp channel — phone health, your business profile, catalog and calling.